Our website calculates shipping cost through UPS API, with the zip code provided. Each item has the weight and the zip code of origin already in the system. Once you provide your shipping zip code, it will calculate the real UPS cost for shipping the item(s) to your address.
Some items (Bodies, Tops, etc.) may only be shipped via FREIGHT TRUCK, due to its large size. There is an extra charge for freight delivery to a residence. Please contact us if you would like a quote to certain oversized items delivered to your address. UPS/FedEx will also charge extra fees for oversized boxes. Items such as tires, wheels, rear seats, etc. will require additional shipping charges depending on the destination. We will contact you prior to shipment if your item requires additional freight costs.
Every item on our website comes with a 100% Satisfaction Guarantee. If you are not completely satisfied with your order when it arrives, we will refund your money or exchange any item on our website within 30 days of purchase.
To return an item, please call one of our trained Customer Service Representatives for a Return Authorization Number and Reason code. All items require a Return Authorization Number, Reason Code, and need to be in like new condition in their original packing, for the return process to be completed.
Please allow up to 30 days for electrical items to be credited or exchanged.
Custom and Special-order products are non-returnable, UNLESS damaged due to shipping, or by OUR error. Electrical Parts are not returnable. This includes, but is not limited to electric motors, electronic speed controllers, all switches of any type, solenoids and relays, electronic circuitry, charge indicators, battery chargers, gauges, horns, speedometers, diodes, coils, ignitors, voltage regulators, and starter generators, unless covered by a expressed written manufacturer’s warranty. We extend no warranty on electrical or electronic components beyond the manufacturer’s own written factory warranty.
Carolina Custom Carts will not be held responsible for ANY labor costs which occur as the result of the installation of the wrong or defective parts or correct parts installed in a manner other than consistent with the instructions in the appropriate service manual.
How to Make a Return
Please send an email to returns [at] firstname.lastname@example.org or call within 15 days of receiving your order to request an authorization number (RMA#) and instructions on a return. Please do NOT return anything without RMA# or your package may get lost in the warehouse without identification. We are not responsible for packages returned without an RMA#.
We will only accept authorized returns within 15 days as long as the items are unused and in the original packaging. The item cannot be disassembled or damaged by incorrect installation. We are not responsible for installation errors. Once we receive your return, please allow 1-2 weeks for processing.